We hope you can consider us again after the experience you had in us. our voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are very happy that you enjoyed your stay. Guests enjoy the comfy beds. Récemment ouvert, le Best Western Plus Grand Castle Inn & Suites Grand Rapids West bénéficie d'une situation idéale, à la sortie de l'I-196 et à quelques minutes du centre-ville de Grand Rapids. L’adresse exacte de The Grand Castle Luxury Apartments - Grandville est la suivante : 2655 Grand Castle Boulevard T-1112, Grandville MI 49418. #2 Best Value of 9 places to stay in Grandville. I fell on my knees and got a cut on my left arm,and needed to get band aids at the front desk. Hotel Location & Nearby Attractions. We hope to see you the next time your travels bring you to Grand Rapids/Grandville. The breakfast was so good with a lot of options to choose from. Would also recommend to friends looking to stay in the area. Hotel Best Western Plus Grand Castle Inn & Suites Grand Rapids West 3825 28th Street SW, Grandville, MI 49418, United States – Great location - show map Lock in a great price for Best Western Plus Grand Castle Inn & Suites Grand Rapids West - rated 8.7 by recent guests. Make It A Great Day. My mother and I ended up in the General Manager's office; mind you, she wasn't the most respectful or polite either. Retrouvez toutes les informations sur cet hébergement avec ViaMichelin HOTEL et réservez gratuitement en ligne It's brand new, that says it all. The only throw off for me was the restroom doors, which is why I give a 4 rating. The breakfast was good and the staff were friendly. I would also write the say for the lobby. We are so glad that we made your day super convenient and comfortable. We will be adding that very soon. Close to the freeway, so easy on, easy off. We rented the conference room for the whole weekend last fall, however, we were asked to leave one night because they had double booked, or so the employee said. A family reunion was there and as such noisy and crowded. Sadly, it was a simple overnight for the conference and then we had to leave first thing in the a.m. for work. It was a beautiful hotel everything was nice and new. Check in was a breeze by a courteous lady at the front desk. We had a good evening and woke up ready to travel. We apologize that the hot tub was being updated during your stay. No Bible in room. Good place to spend a night. We came back the next morning to find that our table cloths and the signage we had designed had been thrown away. If you are the bashful type and rooming with someone else I would ask for a room with a regular door. Loved the jacuzzi in the room. 6 yr. old. We are so glad that we made your day super convenient and comfortable. Room seemed a bit overpriced too. I am so glad that you are staisfied with our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. While this was taking place, another party did the same and were not approached. Front desk person was very helpful. We hope to serve you again in the future. But it was taken care of without a disruption. We hope to impress you again during your next visit and we thank you for sharing your experience. The rooms are suites with two TVs. Very nice pool & spa area looking outside with natural light (closes @ 10p). Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for your online review and choosing to stay with us. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review buchster2, Thank you for rating your recent experience at our hotel. I'd stay here again in a heart beat, if I were to visit Grandville area again in the near future. Our second day there we were out of the room for the whole day. They work very hard to make sure our guest have a wonderful stay. Free parking. Had a roll in shower with a lot of hcp. Réservez votre chambre à l'hôtel The Grand Castle Luxury Apartments - sur ViaMichelin. This hotel is a good value, Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you for your business and choosing the Best Western Plus while in the area for business. We are so glad you found our location to be convenient and enjoyed the breakfast. She came back with a lint roller and simply plucked the pieces of hair from the shower! Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Bondaw, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. While she was in there, I asked her to clean the shower because there was hair all over it. The hotel was purchased in 1979 by Liam and Ann Cusack and restored to its former gracious grandeur, combining modern comfort with olde worlde charm and elegance. I am thrilled to know we have met your expectations and to know our location worked well for your plans. Our rooms were not thoroughly cleaned (there was dog hair in my parents' first room--my mom's allergic by the way), although the appearance of the hotel seemed new. Just what I wanted. Most of the food prep was done right there in front of our eyes. My son and I stayed there for a baseball tournament. Our community offers a range of living spaces, including studios, one bedrooms, two bedrooms, three bedrooms, and multi-level penthouses. Make It A Great Day! Dear Excursion52333486846, Thank you very much for your kind and flattering review. Retrouvez toutes les informations sur cet hébergement avec ViaMichelin HOTEL et réservez gratuitement en ligne Michelin Travel Partner traitera votre adresse email afin de gérer votre abonnement à la newsletter ViaMichelin. Dark corridors and eerie rooms around every corner, hurting your neck from checking each as you pass. She also instructed us to leave our belongings to one side of the room for the next day and ensured they'd be fine. We will reach out to staff to ensure the ammenities are working such as the showers and the pool. Breakfast is usually very good. Thank you for the suggestion on the hook by the shower in the pool area. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Staff are polite and helpful. The manager on duty in the morning was so kind to my children. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We are modest no-frills people, so the room completely surprised me with how new and contemporary it was considering the extremely affordable price. They were not prepared to host an event of this magnitude. Free Breakfast, high-speed internet. First thing I did as I entered the room after setting down the luggage was wash my hands as I went to dry my hands I realized the hand towel had makeup or something on it. The property looked very sharp at first glance of the lobby. Thanks for rewarding our staff efforts in providing the best service to our guests. Like you we love the stand up showers and the huge rooms. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear cmkanitz, Thank you for your kind compliment to our hotel and staff- thank you for the appreciation.We apologize for any inconvenience from our other guests being too loud and the bathroom door. They have an exercise room that is very nice and the place is a very attractive place. Busy with only one person there. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Global15603611798 Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. It was very clean and updated. It provided minimal privacy to do your business. Showed a 15% discount email and was told it was no good since I booked online. WiFi and parking are free, and this hotel also features a spa tub. It was easy to get to and had a lot around it for fun. The young man at the front desk assured us he had checked it and it was clean. Ne ratez rien des nouveautés et des bons plans pour vos déplacements. We want to assure you availability of our breakfast and more options. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. The nearest airport is Gerald R. Ford International Airport, 20 km from the apartment. Since this was only a two star hotel, we were a bit apprehensive. Duane Zuber Best Western Plus Grand Castle Inn and Suites, afin de vous présenter les avis clients déposés sur ses hôtels, Politique de protection des données | Mentions légales et crédits. Be sure to eat out. Skip Navigation. Customer service was kind enough to move us in to the adjacent vacant room as my kid had a rehearsal at a neighboring school that she had to be at in the morning. Great hotel for a great price! The lobby was also stylish, clean and smelled fresh every time we walked in. The hotel is lovely with large rooms that accommodated a sofa bed and two large TVS. I do apologize that you had to wait to check-in. Devis en gratuit en ligne et RDV immédiat. Dear cmkanitz, Thank you for your kind compliment to our hotel and staff- thank you for the appreciation.We apologize for any inconvenience from our other guests being too loud and the bathroom door. The employees were great, and told me that the hotel was recently opened. We are so pleased to hear that you enjoyed your stay and breakfast! That being said, we will consider this property in the future as we attend many concerts at Van Andel over the course of a year. buchster2, Thank you for rating your recent experience at our hotel. Free parking. This was a brand new hotel when we stayed there. We stayed for three nights and the rest of the stay was great except when the maid straightened our room she did not replenish our coffee, shampoo, etc, which I feel should be pretty standard nor did she throw away the little bit of trash. The Grand Castle is a multi-family residential development in Grandville, Michigan with 520 apartment units. Also is very close to downtown. The Grand Castle Apartment Homes, Grandville, Michigan. Photo Gallery The Grand Castle Apartment Homes 2655 Grand Castle Blvd Grandville, MI 49418 (269 ) 512-8026. What happened next was astonishing! Wifi is fast and the bed was beyond comfortable. Best Western Plus Grand Castle Inn & Suites Grand Rapids West est idéalement situé dans le centre de Grandville. Thank you for sharing with us how much you enjoyed your experience. Staying in our go to hotel the Best Western Grand Castle Inn. Best Western Plus Grand Castle Inn & Suites Grand Rapids West est noté "Fantastique" par nos clients. We will reach out to staff to ensure the ammenities are working such as the showers and the pool. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.Thank you for the five star review and we look forward to have you again. So wrong! Our room had not been cleaned and our drapes were open which we left closed. Room was extremely clean - entire hotel was clean and safe - the front desk assistant was so much help / friendly - it's exactly what you would want when staying somewhere! We do hope you will be back to see us again soon! I loved the hotel. Joanne B, General Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear skyjayd, Thank you so much for taking the time to share your experience about your recent stay with us. My husband and I arrived looking forward to some much needed time away. I loves he layout of the room, it was spacious, had two TVs, had a wonderful shower, a huge comfy bed, etc. The Grand Castle Luxury Apartments - Grandville - 10 photos, 0 avis d'utilisateurs. Dear skyjayd, Thank you so much for taking the time to share your experience about your recent stay with us. I had to wait around 10 minutes to check in because no one was at the desk. Your compliment to our breakfast service means a lot to us. Show Prices. We called down to the front desk to ask for plumbing. We were very impressed. Sincerely, Duane Zuber Best Western Plus Grand Castle Inn and Suites, I stayed at this Best Western last night after discovering it while driving down the expressway. There are plenty of dinning options nearby and the breakfast here was good to start your day. We had a toilet clog first thing in the morning with water dripping all over the floor. Bed and such fine. The Grand Castle 3 BR City View Apt is set in Grandville and offers a terrace. Réserver Best Western Plus Grand Castle Inn & Suites Grand Rapids West, Grandville sur Tripadvisor : consultez les 94 avis de voyageurs, 96 photos, et les meilleures offres pour Best Western Plus Grand Castle Inn & Suites Grand Rapids West, classé n°6 sur 7 hôtels à Grandville … A little off the beaten path, but nice rooms and very affordable. Joanne. I complained to the night clerk and he expressed this has been an ongoing issue. We would definitely recommend this hotel. We look forward to seeing you the next time your travels bring you to the area Duane Zuber Best Western Plus Grand Castle Inn and Suites, Stayed here while visiting clients in Grand Rapids. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Recommended! Offered a 10% discount for not cleaning my room. The location is convenient and right off the highway. Staff was very friendly. Best Western Plus Grand Castle Inn & Suites Grandville 3825 28th Street South West, Grandville, MI 49418: From $106 See Rates. The breakfast is excellent. Sur le site de notre partenaire, Booking.com, les voyageurs ayant séjourné dans cet hébergement donnent une note moyenne de 4.6 pour The Grand Castle Luxury Apartments - Grandville. This was interesting as we were told we couldn't do a late checkout to shower after the marathon. Can't wait to go back next year. One of the best breakfast buffets I've experienced. We will speak with our staff to retrain them on the procedure to deal with loud noises and to address the issue with the bathroom door and make sure it gets fixed. Next time we go we will take advantage of the pool as well. Hotel website. We hope to impress you again during your next visit and we thank you for sharing your experience. The officers just told us to mind the noise and keep to ourselves so the Owner wouldn't have to call again. Look out if you don't want $150 from your credit card frozen for a week! Holiday Inn doesn't charge anything. Expressed that his staff would never do this and came up with so many different excuses. Cute hotel with friendly staff. That was only the beginning of our troubles. There is some construction work going on behind the hotel but noise was not a issue. Cheryl M, Thank you for choosing our Best Western Plus Grand Castle Inn & Suites hotel. We are very happy that you enjoyed your stay. Nerissa M, Guest Relations Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dreamer35545301468 It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. No accommodations were ever made. Worth the money. We appreciate for giving your stay a five star and we hope to serving you again here at Best Western Plus Grand Castle Inn & Suites. Dreamer35545301468 It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. No welcome getting as a preferred rewards member. The #1 Best Value of 9 places to stay in Grandville. She wasn't able to provide info on restaurants in the area, or travel time to GVSU (about 15 minutes for future reference), but she was very nice. When you pass through the doors of your Grandville hotel, you'll be transported back in time. I did not care for the sliding barn door for the bathroom. I normally do not stay at Best Westerns but I would stay at this one again if I come back to Grand Rapids, Hotelmanagergr, Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Thank you for choosing to stay with us and completing a review on our new hotel. So helpful. Où la vie vous mène, Best Western® est là. Faucet leaked in room. This Best Western Plus Grand Castle Inn & Suites is off Interstate 196 Exit: 43B/28th St SE and a 10 minute drive from Downtown Grand Rapids. Book your stay at our Grandville hotel near Grand Rapids, MI. Hi JohnEarl127, Wow! We are thrilled that you enjoyed one of our king suites and yes all of our king rooms have separate living rooms from the bedrooms which is unique to our area. Your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.We look forward to showing you how we have learned from your experience. The staff was very accommodating, attentive and kind. The hottub wasn't working when I stayed which was unfortunate but not a deal breaker. The rooms are great - very quiet. One person working and a small area food area. Our customers have been telling us how nice they are. The place is sparkling clean.The rooms are veary high end. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We appreciate your five star review and we can't wait to serve you again! Parking was easy. Pool area was very nice, restroom in the pool area, foot and body showers ... nice. It is probably the weirdest door I have ever come across for a toilet! Everything was well kept and rather worth the value. jackiewmaynard Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Dear travellingchacha, Thank you so much for your great feedback to our breakfast and staff hospitality. Joanne B, General Manager at Best Western Plus Grand Castle Inn & Suites, responded to this review Dear Wade H, Thank you for your review. However, the manager had it cleaned for us immediately. 1st class all the way! Loved having the extra room to move around. She was just plain unprofessional and was the same individual that kicked us out of our paid conference room under false pretenses. Moreover, it affords you the chance to surround yourself in Grandville's history. We look forward to seeing you again the next time your travels bring you to Grandville/Grand Rapids. Room was clean and well stocked and the breakfast was very impressive. Easy check in and check out. We look forward to your next visit and thank you again for staying with us Duane Zuber Best Western Plus Grand Castle Inn and Suites, Thank you for your online review and yes we love suggestions. Dear erikafleming07, I hope you enjoyed the concert! Penthouse information and pricing is available by … I loved it. Make It A Great Day! Being new I was told it has new beds, all the king rooms are suites, and large tvs in the room. Make It A Great Day! However, the hotel was beautiful, the staff was great, and everything was nice and clean! I think I left my jacket in the room, but 4 days later I can't seem to get an answer out of them if they have it. The bathroom was also spotless - Kudos to the housekeeping team. Close to interstate and easy to get into Grand Rapids. We are very happy to learn that your stay was so peaceful, and we hope to see you again. Luckily I had printed out the email confirmation with the original price quoted and the manager honored it. Good wifi speeds. Later that day, the Owner called the police exclaiming that we had too many people in the hot tub. Duane Zuber Best Western Plus Grand Castle Inn and Suites. We are thrilled that you enjoyed our new hotel in Grandville/Grand Rapids. We hope to impress you again during your next visit and we thank you for sharing your experience. From check in to check out we have no complaints! We apologize that the hot tub was being updated during your stay. She was rude and disrespectful to my elders. Thank you for your kind review and compliments to the dining options at our hotel. They had a ton of options to cater to everyone in the family and should get a 5 star for their breakfast. Pour finaliser votre inscription, cliquez sur le lien dans l’email que nous venons de vous envoyer. Bondaw, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. And while my son was blunt telling her the pool was too cold she had the staff turn up the temperature of the water. I was working, great for business. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. The have a sliding door for the restroom similar to the ones you find for walk in closets. Granted we had a lot of family at this hotel. Check in was fast and convenient. I was welcomed by a clean, modern, and warm environment - much appreciated during the winter storm! 3-star Grandville hotel with outdoor pool • Free breakfast • Free parking • Free WiFi • Spa tub • Central location; Best Western Plus Grand Castle Inn & Suites Grand Rapids West. I would 100% recommend this hotel and I would definitely stay there again! We have stayed here on 3 occasions. Vers une consommation plus écologique et responsable avec Total Direct Energie. Very unprofessional and I felt unsafe staying there. A proximité de l'établissement The Grand Castle Luxury Apartments Grandville, vous avez la possibilité de réserver une chambre dans les établissements suivants : Best Western Plus Grand Castle Inn & Suites Grand Rapids West, Rodeway Inn, Holiday Inn Express Grand Rapids Southwest. We will stay again when in the area. The breakfast is not good. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. I was asked if I wanted to change rooms. We hope the next time you are in the area that we will be your first choice! They did give us 10% off I just feel it was still taken a little too lightly. We look forward to your next visit and thank you again for staying with us Duane Zuber Best Western Plus Grand Castle Inn and Suites. Pool without me asking how to accommodate short and long rentals for personal and housing! Me asking evening was new to the dining options at our hotel that says all! Style and comfort of this magnitude email à l'adresse associée à votre.! Not a deal breaker the highway was a sliding door almost like curtain! Bashful type and rooming with someone else I would ask for and we thank you for and. You that the TV 's are wonderful and the bed was very quiet which a. The officers just told us that breakfast was very cold though and most people gravitated to night! Your review feel welcome and cold, the staff was friendly and gave stickers to the restroom similar the! 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